Welcome to Connor & Gallagher OneSource, or CGO for short. The name says it all. We are the one source for all of your Human Capital and Risk Management needs. Now there’s only one place your business needs to go: Go CGO.
Why You should go cgo
CGO is committed to providing you the best service the insurance industry has to offer.
The Client Experience
We hired Watermark Consulting to conduct a customer experience survey among current clients. Watermark Consulting measured our Net Promoter Score – a customer satisfaction metric utilized by companies like Apple, GE, Intuit and American Express.
The results: We scored nearly twice the insurance industry average. We strive to continue to raise the bar each and every day to ensure our customers have the best experience possible.
Our Happy Clients Say It Best
CUSTOMER SERVICE
I have never seen customer service at this level-they will go out of their way to make life easier for you, will do things for you that you actually should be doing yourself! I would really recommend them.”
Customer service is excellent and everyone that I have dealt with makes me feel that they care about our company and our employees.”
Our Happy Clients Say it Best
responsiveness
Whether it is changing something on our auto coverage or adding a certificate holder the response time is exceptional.”
Anytime we have questions or need certificates of insurance for our customers they always respond on the same day.”
Our Happy Clients Say it Best
knowledge
They have taken a burden off me in an area I don’t know much about and know I have a great degree of liability.”
They are always up to date on the most current legislation.”
Our Happy Clients Say it Best
client advocacy
During claims they always assist us and guide us to make the process less stressful for our company.”
They think about OUR company’s best interest.”
Our Happy Clients Say it Best
communication & education
They help us understand the ever changing spider web that is the insurance industry.”
Communication is frequent and appropriate, without being annoying. I receive information about changes in the law that is relevant to my program. The educational webinars are succinct and informative.”
We’ll be your advocate.
Effective insurance agents aren’t just your broker, they’re your advocate. In order to be the best advocate they can possibly be, your insurance agent must maintain strong carrier relationships. Connor & Gallagher OneSource is proud to maintain some of the strongest carrier-agent relationships in the industry. When your insurance agent has a strong relationship with their carrier, your business benefits through the following processes.
Quote Pricing
Claims Handling
Renewal Pricing
It's not just us who want you to know how strong our relationship is with our carriers, though. Our carriers want you to know, too! That's why they have chosen Connor & Gallagher OneSource to appear in advertisements that are targeted to business owners. Like these ads for ICW and The Hartford, featuring our very own Tom Connor.
We have a great selection of highly rated national and regional carriers.
Our goal is to help you understand what factors affect your insurance costs. We then help you implement practices that will help bring those costs down year after year.
We don’t have call centers; we have service teams dedicated to your account. These teams are comprised of licensed insurance professionals who take a personal approach to your day-to-day account servicing.
