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Administrative Services Outsourcing (ASO)

Take administrative work off your plate while creating greater efficiencies and cost savings.

Explore CGO's ASO Solution

One Partner Connecting Your People Operations

Payroll. HR. Benefits. Retirement. Workers' Compensation.

Managing each of these separately means multiple vendors, multiple contacts, multiple systems, and work for your team.

CGO's Administrative Services Outsourcing (ASO) solution brings these critical functions together through one integrated partnership — combining technology, administration, and professional expertise to help you manage your workforce more efficiently.

You stay focused on running your business. We help take care of the infrastructure behind your people.

What is Administrative Services Outsourcing?

Administrative Services Outsourcing (ASO) is a comprehensive approach to managing the administrative and HR responsibilities that come with being an employer.

Instead of assembling and coordinating separate providers, CGO brings together:

  • UKG Ready Payroll & HRIS

  • HR Management Outsourcing

  • Employee Benefits

  • Retirement Plan Services

  • Workers' Compensation

The result is a more connected experience for your leadership team, your employees, and the professionals supporting your organization.

Payroll & HR Technology

UKG Ready serves as the technology foundation for your workforce, bringing employee information, payroll, timekeeping, HR processes, reporting, and employee self-service together in one platform.

And you don't have to manage the technology alone. CGO provides implementation, training, and ongoing support to help your organization get the most from the system.

HR Management Outsourcing

Get an experienced HR team without having to build an entire HR department internally.

Our HR professionals work alongside your organization to support day-to-day HR needs, including employee onboarding, benefits administration, employee questions, recordkeeping, compliance, policies, terminations, unemployment administration, and management guidance.

Because your HR team works within UKG Ready, HR administration and payroll aren't operating in separate worlds.

Employee Benefits

Give your employees access to a competitive benefits program backed by experienced benefits professionals.

Our team helps your organization evaluate benefit strategies, manage renewals, support enrollment, communicate with employees, and navigate the ongoing administration that comes with your benefits program.

And when employees need help understanding or using their benefits, they have a team they can turn to.

Retirement Plan Services

Help your employees prepare for their financial future while making retirement plan administration easier for your organization.

CGO brings retirement plan expertise into your broader employee benefits and workforce strategy, helping coordinate the plan, administration, employee experience, and ongoing employer responsibilities.

Workers' Compensation

Protect your employees and your business with workers' compensation coverage integrated into your broader workforce solution.

Bringing workers' compensation together with payroll and HR creates opportunities for better coordination, more accurate information, and a simpler administrative experience for your team.

Why Bring it All Together?

Every additional provider creates another relationship your team has to manage.

Another login. Another invoice. Another contact. Another place where employee information needs to be updated. Another opportunity for something to get lost between systems.

ASO changes that.

By bringing your core workforce services together with CGO, you create a more coordinated model where your technology and service teams can work together.

One Partner

Build a relationship with a team that understands your organization across HR, payroll, benefits, retirement, and workers' compensation.

One System

UKG Ready provides a centralized technology foundation for employee information and workforce management.

Better Coordination

When an employee is hired, promoted, takes leave, changes benefits, or leaves the organization, that event can affect multiple areas of your business. A connected service model helps reduce unnecessary handoffs and administrative gaps.

A Better Employee Experience

Employees shouldn't have to understand your vendor structure to get help. A more integrated model makes it easier to know where to go for questions about HR, payroll, benefits, and other employment needs.

More Time for Your Business

Your managers and leadership team have better things to do than coordinate vendors, chase paperwork, troubleshoot administrative issues, and research every HR question that comes up. We'll give you some of that time back.

Is ASO the Right Fit for Your Organization?

CGO's ASO solution may be a good fit if:

  • You're managing payroll, HR, benefits, retirement, and insurance through multiple providers.
  • You don't have a full internal HR department.
  • Your existing HR team needs additional expertise or administrative capacity.
  • Your managers spend too much time dealing with HR and employee administration.
  • Your systems and vendors don't communicate well with one another.
  • You're looking for a stronger HR and payroll technology platform.
  • You want more proactive guidance instead of simply calling vendors when something goes wrong.
  • You want to simplify your vendor relationships without giving up control of your business.

ASO vs. PEO: What's the Difference?

Both ASO and Professional Employer Organization (PEO) models can help businesses reduce administrative burden, but they are structured differently.

With an ASO relationship, you remain the employer and maintain control over your workforce and employment decisions. Rather than entering a co-employment relationship, you outsource selected administrative functions and gain access to the technology and professional resources needed to support them.

For businesses that want comprehensive support while maintaining greater independence and control, ASO can offer an attractive alternative.

More Than a Collection of Vendors

Bundling services isn't valuable if the providers still operate independently.

That's what makes the CGO approach different.

Our teams work together under one roof across the employee lifecycle. Payroll doesn't exist separately from HR. HR doesn't exist separately from benefits. Benefits and retirement aren't disconnected from your broader people strategy.

We look at the whole picture.

That means fewer silos, stronger communication, and a partner with a broader understanding of your organization.

One Relationship That Grows With Your Business

Your needs will change as your organization grows.

You may hire more employees. Enter new states. Add locations. Develop managers. Change benefit strategies. Face new compliance requirements. Or simply reach the point where the administrative burden becomes too much for your existing team.

Your workforce solution should be able to grow with you.

CGO combines the technology, services, and expertise to support your organization today — and help you prepare for what's next.

Simplify the Business of Being an Employer

You built your organization to serve your customers, pursue your mission, and grow your business — not to spend your days managing payroll systems, employee paperwork, benefit vendors, retirement plans, and HR administration.

That's Where We Come In

Bring your HR, payroll, benefits, retirement, and workers' compensation together with one partner.

FAQs

Administrative Services Outsourcing FAQs

Administrative Services Outsourcing, or ASO, allows businesses to outsource key employer responsibilities while remaining in control of their organization. CGO's ASO solution brings together payroll and HR technology, HR management, employee benefits, retirement plan services, and workers' compensation through one partner.

Our ASO solution brings together five core areas of workforce support:

  • Payroll & HRIS through UKG Ready
  • HR Management
  • Employee Benefits
  • Retirement Plan Services
  • Workers' Compensation

Rather than managing each service through separate providers, CGO helps coordinate them as part of a more connected solution.

No. While both models help businesses outsource HR and administrative responsibilities, they are structured differently.

With CGO's ASO model, you remain the employer and maintain control over your employees and employment decisions. ASO does not require the co-employment relationship typically associated with a Professional Employer Organization (PEO).

Yes. ASO can be an attractive option for organizations that have outgrown a PEO or want more control and flexibility while continuing to outsource many of the administrative responsibilities of being an employer.

CGO can help evaluate your current setup, identify the services you need, and develop a transition plan.

Yes. UKG Ready is the HRIS and payroll technology foundation of CGO's ASO solution.

Having HR and payroll operating within the same platform allows our teams to work from a common employee record and helps reduce duplicate processes, disconnected information, and unnecessary handoffs.

That's okay. If ASO is the right fit for your organization, CGO will work with you to transition your payroll and HR technology to UKG Ready.

Our team supports the implementation process, including system configuration, data conversion, training, and preparation for go-live.

Not necessarily.

ASO can work for organizations with no dedicated HR department as well as businesses that already have internal HR resources.

For organizations without HR staff, CGO can provide much of the day-to-day HR infrastructure and support they need. For organizations with an existing HR team, we can provide additional capacity, technology, administration, and specialized expertise.

Yes. As part of HR Management Outsourcing, CGO can serve as an HR resource for employees, helping with HR-related questions, benefits, onboarding, and other employment needs within the scope of the service.

This gives employees access to knowledgeable support while reducing the administrative burden on managers and leadership.

Yes. You remain in control of your workforce and business decisions.

Our HR professionals can provide guidance, identify risks, recommend best practices, and help you navigate difficult employment situations, but your organization remains responsible for its employment decisions.

Yes. Compliance support is an important part of HR Management Outsourcing.

Our HR professionals help clients navigate areas such as wage and hour requirements, employee classifications, leaves of absence, employment policies, disciplinary matters, terminations, and other HR compliance considerations. We also monitor employment regulations and recommend policy or process updates when appropriate.

Because your HR, payroll, benefits, and technology are part of a connected service model, CGO can help coordinate many of the administrative steps associated with bringing someone onboard.

Depending on your setup, this can include onboarding documentation, employee records, benefit enrollment, payroll information, and other required HR processes.

Yes. Employee Benefits is one of the core components of CGO's ASO solution.

Our benefits professionals help employers evaluate their benefits strategy, manage renewals and enrollment, communicate with employees, coordinate with carriers, and provide ongoing benefits support.

Retirement Plan Services are part of CGO's broader ASO solution. Our retirement professionals can help employers establish and manage a retirement benefits strategy while coordinating with the other services supporting your workforce.

Workers' compensation is another component of the ASO model. Bringing workers' compensation together with payroll and HR can create a more coordinated approach to employee information, payroll data, workplace incidents, and other administrative processes.

CGO offers individual services outside of ASO, but ASO itself is designed as a comprehensive solution that brings together the major components of managing your workforce.

If you don't need the full ASO model, our team can help determine whether one of CGO's individual HR, payroll, benefits, retirement, or insurance solutions is a better fit.

ASO can be a strong fit for growing small and mid-sized businesses that have reached the point where managing HR, payroll, benefits, and other employer responsibilities internally has become difficult or inefficient.

The best fit isn't determined by employee count alone. We look at your organization's needs, internal resources, complexity, growth plans, and current administrative challenges.

The biggest advantage is coordination.

When payroll, HR, benefits, retirement, and workers' compensation are handled separately, your team often becomes responsible for connecting the dots between providers.

CGO's ASO model is designed to reduce those silos. Our teams can collaborate across services, giving you fewer vendor relationships to manage and a partner with a broader understanding of your organization.

Start by looking at how much time your organization spends managing the administrative side of being an employer.

If your leadership or managers are spending significant time on HR issues, you're juggling multiple workforce vendors, your processes feel disconnected, or you need more HR expertise without building a large internal team, ASO may be worth exploring.

CGO can review your current structure and help determine whether an integrated ASO model makes sense for your organization.

Smiling CGO Employees

Explore CGO's ASO Solution