We take customer service seriously, so we conduct a client satisfaction survey annually to see how we can improve and get feedback on what we're doing well and what we need to do better. Our most recent survey took place in May of 2023. We had 175 clients complete the survey and our average score was 9.4 out of 10 (scale with 10 being the best possible score).
Net Promoter Score (NPS) is said by some to be the ‘holy grail’ for understanding customer satisfaction, and in turn, customer loyalty. It is a simple score between -100 to 100 that helps organizations rank themselves within their industry and independently.
Creators of NPS, Bain & Company, suggest a score:
"Always responsive to our questions in a timely manner. Very informative. For the first time in 25 years in business we have found a broker who is in our corner."
"I can't find a bad thing to say about CGO. Every question, issue, comment, or problem is always handled quickly and professionally. CGO has allowed us to focus on our business and not waste time with the aspects we don't know."
"Excellent Client Service, can always pick up the phone and talk to someone and get things resolved quickly."