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NPS Score | Client Satisfaction

For the 3rd year in a row, we scored in the top percentile of client satisfaction scores.

2025 Net Promoter Score NPS Graphic (2)

We take customer service seriously, so we conduct a client satisfaction survey annually to see how we can improve and get feedback on what we're doing well and what we need to do better. Our most recent survey took place in June of 2025. We had 259 clients complete the survey and our average score was 9.5 out of 10 (scale with 10 being the best possible score).

Real Client Comments from Our Most Recent NPS Survey (2025):

"We are a satisfied, long time client of Connor & Gallagher. They do everything possible to make us and our employees happy.”

“High level of customer service, knowledge, wraparound services including a genuine willingness to provide individual consultative support to employees, etc. Before CGO, I didn't know that it was possible to work with folks who have made stressful topics like insurance more accessible..”

“You've consistently gone above and beyond to assist with any issues, concerns, or questions, and we truly appreciate the responsiveness and dedication you've shown..”

“CGO feels like an extension of [Client Name Redacted]. Everyone at CGO is quick to help and seemingly tireless.”

“The Connor Gallagher team is staffed with very knowledgeable and competent professionals. Their team acts as an extension of the HR department and a company's business partner. I feel confident in their abilities to serve our business and employees.”

“Always helpful. Always on time. Always clear they care.”

"Professional, efficient and reliable.”

"Your team does an awesome job of taking care of us! You're proactive and highly responsive, and if you can't solve the issue immediately, you do what it takes to find the answer, and you stay on top of it until it's resolved.”

“They look for ways to help BEFORE we ask. They are right on top of our requests. They are friendly. They find ways to help us offer the best benefits possible to our employees (at the lowest cost).”

“CGO serve us well, the individuals are responsive to questions, provide good advice on insurance, and are good people to work with.”

“I've worked with your group for a number of years now. It's been a very positive working relationship.”

“High character and trust with the people we deal with.”

What is NPS?

Net Promoter Score (NPS) is said by some to be the ‘holy grail’ for understanding customer satisfaction, and in turn, customer loyalty. It is a simple score between -100 to 100 that helps organizations rank themselves within their industry and independently.

What is a 'good' score?

Creators of NPS, Bain & Company, suggest a score:

  • Above 0 is good,
  • Above 20 is favorable,
  • Above 50 is excellent, and
  • Above 80 is world class.
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What can we help you with today?

750 Warrenville Rd,
Suite 400 Lisle, IL 60532

Phone 630.810.9100

Fax 630.810.0100

Certificate of Insurance Requests Email: certs@GoCGO.com

Home & Auto Insurance Inquiries Email: homeandauto@GoCGO.com

 

General Questions Email: info@GoCGO.com

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Connor & Gallagher OneSource (CGO) is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
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*Securities offered through LPL Financial, Member FINRA & SIPC.  Investment advisory services offered through Global Retirement Partners, LLC dba Connor & Gallagher OneSource, an SEC registered investment advisor.  Connor & Gallagher OneSource and Connor & Gallagher Benefit Services are separate entities from LPL Financial.

The information on this website is not intended to be exhaustive nor should any discussions or opinions be construed as legal advice - it is intended for educational and/or informational purposes only.